Customer Service that thinks ahead
Service and Support
Help you can rely on
Help, reliability and genuine support
Whether industrial PC, panel PC or industrial tablet – our products focus on quality and durability. We underline this with 3-year warranty*, optionally extendable to up to 5 years.
When you purchase a hematec product, you are not only acquiring a first-class product, but also first-class service. Our competent service team of system technicians and software developers is available to assist you with installation, commissioning, and usage, offering advice and support.
Should a defect occur despite careful quality controls and high-quality components, we will help you quickly and unbureaucratically.
In the event of a complaint, simply use our online form – and we will contact you as soon as possible.
You have a problem? No problem!
Report a support case
After receiving your request, we will check it and then you will immediately receive an RMA number (Return-Material-Authorization) for the return of the goods or a follow-up or replacement delivery for a defective or incorrectly delivered item.
After we have received your return, a detailed inspection will take place. The product will then be repaired or replaced with an exchange product as quickly as possible. The processing takes place within a few working days. After completion of the RMA order, the goods will be returned to you. For devices that are outside the warranty period, we will provide you with a cost estimate for the repair in advance or, if you wish, offer you a new device.
The General Terms and Conditions of Service of hematec GmbH apply.
Find the right driver packages for your product category here
Driver packages for download
We provide you with the required driver packages for each product category in a clearly arranged format. The drivers included are summarized in a ZIP file for each device series so that you can conveniently download all relevant files in one package. This provides you quickly and easily with the right basis for installation, setup and smooth operation of your hematec system.
